Pengetahuan Perhotelan

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April 25, 2016

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SOP Servicing guest rooms with DND sign

Servicing guest rooms with DND sign / Do not disturb lamp - When approaching a guest room for cleaning, first check if the guest had placed a Do not Disturb ( DND ) sign. - Some hotels has a Do Not Disturb Lamp / Light next to the door bell and other hotels has door knob card with DND sign. - Rooms displaying the “DND” notice not to be disturbed. - In all cases room maids / room attendants should avoid disturbing the guest. For expected checkout / due-out guests: - If the guest is due to checkout, then do not disturb the DND room until check out. - Once the expected checkout time is over, Inform the housekeeping control desk supervisor that the guest room is still on on DND. - Housekeeping supervisor should call up the guest and enquire if the service is required. - In case there is no response from the guest room then, the supervisor should call up the front desk and check if the guest had already checked out. - After confirming that the guest had checked out then the...

SOP Cleaning Lobby area

SOP Cleaning front office / Lobby Area: Hotel lobby should be clean 24 hours of the day. All lobby and front office areas like flooring, ceiling, furniture, glass doors, glass windows, ashtrays, fixtures etc. should be clean at any given time. Cleaning ashtrays: Check all the ashtrays and the main porch area. While emptying the ash trays make sure cigarette are not burning. Empty ashtrays and ash urns into the trash.Clean the ashtrays and return them to the correct spots Clear all trash bins: Remove garbage from dustbins and clean them if required. It is also a good practice to separate the recyclable items from the trash and place them separately. If any trash found on the lobby area then pick them up immediately. Replace the cleared dustbins to the original spot. Clean and disinfect telephone, Kiosk touch screen: S pray disinfectant on a dry cloth and clean telephone mouth piece, ear piece and telephone instrument. Repeat the same procedure on all ho...

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