Job Description for
Chief Steward
POSITION TITLE: Chief
Steward / Asst. Stewarding Manager
REPORTS TO: Executive Chef
and F&B Manager
POSITION SUMMARY:
He / She is responsible to
assist the stewarding manager to enforce the highest possible cleanliness and
hygiene standards in all food processing facilities, as well as the operating
equipments. Main responsibilities include dish room operations, night cleaning,
back area cleaning and equipments maintenance, banquet plating and food
running.
DUTIES AND RESPONSIBILITIES:
- Supervise the duties of all stewarding department
employees, facilities, operation and costs.
- Supervise the sanitation, cleanliness, hygiene as well as
the quality level of product and services.
- Ensure Back of House areas are maintained to the highest
cleanliness standards and cleaning schedules are followed and completed.
- Direct and assist Stewards in order to make clean up more
efficient.
- Ensure water temperature, and chemical levels are
appropriate for cleaning and documented.
- Assist with Banquet plate-ups and buffet by transporting
and ensuring adequate stock.
- Assist Chefs and kitchen staff with various tasks as
needed.
- Check more specifically the proper use of chemicals and
washing accessories.
- Coordinate with the Stewarding Manager in establishing
minimum and maximum operating par stocks and supplies and approve storeroom
requisition.
- Co-ordinate with the Assistant Food & Beverage
Manager and Outlet Managers to check their requirements for the day and the
next day.
- Assist in the location, movement and storage of banquet
operational equipment.
- Assist in the stock take of equipment and other items as
required.
- Work closely with the Chef, Banquets & Catering
Manager to anticipate guest needs.
- Work with all departments to ensure items that are
required for service are available when needed.
- Take all necessary actions to reduce the loss of
silverware / flatware.
- Take all necessary actions to reduce breakage of China
and Glasswares.
- Supervises employees ability to follow loss prevention
policies to prevent accidents and control costs.
- Enforces proper cleaning routines for service ware,
equipment, floors, etc.
- Enforces proper use and cleaning of all dish room
machinery.
- Ensures all food holding and transport equipment is in
working order.
- Ensures compliance with food handling and sanitation
standards.
- Ensuring Stewarding staffs have supplies, equipment,
tools, and uniforms necessary to do their jobs.
- Prepare monthly reports on shortages in china silverware
and equipment and requisition replacements as required while following budget
guidelines.
- Lead and manage the Stewarding team in all aspects of the
department and ensure standards are followed.
- Ability to work well under pressure in a fast paced
environment.
- Ensures disciplinary procedures and documentation are
completed according to Standard Operating Procedures.
- Achieves and exceeds goals including performance goals,
budget goals, team goals, etc.
- Celebrates successes by publicly recognizing the
contributions of team members.
- Encourages and builds mutual trust, respect, and
cooperation among team members.
- Serves as a role model for the stewarding teams to
demonstrate appropriate behaviours.
- Carry out any other reasonable task set by the Hotel’s
Management.
PREREQUISITES:
The ideal candidate will be a friendly, respectful
individual with good cross cultures sensitivity and a concern for quality and
an eye for details. You will work well under pressure in a fast paced
environment and enjoy working with a multi-cultural team, while possessing
following additional competencies:
EDUCATION:
You should ideally have a 1 or 2 year diploma in
hospitality with previous experiences in the Stewarding Department within a hotel.
Excellent written and verbal English communication skills, along with strong
interpersonal and problem solving abilities are essentials. Computer knowledge
in Microsoft office applications is required.
EXPERIENCE:
4 years experience in the procurement, food and beverage,
culinary, or related professional area or Previous leadership experience in a
Stewarding department.
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