Job Description for Room Boy

Job Description for Housekeeping  Room Attendant 

JOB TITLE: ROOM ATTENDANT

REPORTS : House Keeping Supervisor

POSITION SUMMARY:

- Performs routine duties in cleaning and servicing of guest rooms and baths under supervision of housekeeping supervisor. Room attendant promotes a positive image of the property to guests and must be pleasant, honest, friendly and should also able to address guest requests and problems.

DUTIES AND RESPONSIBILITIES:

- Enters and prepares the room for cleaning.

- Makes bed.

- Dusts the room and furniture.

- Replenishes guestroom and bath supplies.

- Cleans the bathroom.

- Cleans the closet.

- Vacuums and racks the carpet.

- Checks and secures the rooms.

- Replenish amenities according to the operational standards.

- Deliver and retrieve items on loan to guests e.g. iron and ironing boards

- Ensure security of guest rooms and privacy of guests

- Perform rotation cleaning duties (e.g. steam clean carpets, spring cleaning, super cleaning etc.) as required

- Cleans guest bathroom/bed room/floor corridor.

- Responsible for replenishment of guest complimentory water.

- Responsible for the cleanliness and maintance of his work area.

- Responsible for the Hotel property in the work area.

- Attends to guest calls, guest requests /guest complaints in the area assigned to him.

- Authorise to enter in guestrooms for cleaning and providing turndown services as per requirement.

- Responsible for following the standard operating procedures.

- Resonsible for achiving and exeeding the guest satisfaction score. 

PREREQUISITES:

Education: A secondary school diploma is preferred, Physical mobility and stamina required, Ability to follow instruction, Detail-oriented, Professional attitude is required, Ability to work independently.

Experience: Previous hotel-related experience desired.