Job Description Waiter

Job description for Waiter/ss

 
Job Title: Server / Waiter

REPORTS TO: Restaurant Manager / Supervisor

DUTIES AND RESPONSIBILITIES:

- Greets guests and presents them with the menu.

- Informs guests about the special items for the day and menu changes if any.

- Suggest food and beverages to the guest and also try to upsell.

- Take food and beverage orders from the guest on the order taking pads or on the handheld Point of sale ( POS ) system.

- Obtaining revenues, issuing receipts, accepting payments, returning the change.

- Performing basic cleaning tasks as needed or directed by supervisor.

- Filling in for absent staff as needed

- Punch the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food. Eg: No Garlic, less spicy etc, Without egg etc.

- Communicate to the guest and provide assistance with their queries.

- Co - ordinate with the busperson, kitchen staff, bar staff to ensure smooth operation and guest satisfaction.

- Server food and beverage to the guest as per the course of order.

- Observes guests and ensure their satisfaction with the food and service.

- Promptly respond to guest with any additional request.

- Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses.

- Prepare mixed drinks for service to your customers table.

- Properly open and pour wine at the tableside.

- Adhere to grooming and appearance standards consistently.

- Understands and can communicate products and services available at the resort.

- Must have some familiarity with basic cooking skills.

- Assist buspersons with stocking and maintaing the resturant par stock levels and side station.

- Help other areas of the restaurant such as answering telephones and completing financial transactions.

- Print closing report and drop the cash with the front office / accounts department.

- Tally the Credit Card settlements for the day with the batch closing report from EDC machine.

- Close the shift on the POS termial.

PREREQUISITES:

Education:

- Hotel school diploma or equivalent preferred.

Experience:

- Previous serving experience required.

- Excellent oral communication skills required.

- Positive interpersonal skills required.

- Can handle local language and English